Privacy policy

Doctor data

Doctor profiles are compiled from information the doctors’ hospitals publish on their own public websites (name, specialty, biography, qualifications, practice locations). Doctors can request corrections via “Suggest a correction” on their profile or the contact form.

What we collect from visitors

Browsing requires no account. We use privacy-respecting product analytics (PostHog, hosted in the EU) to understand how the site is used: pages viewed, searches and filters applied, doctors viewed, saved and compared, visits logged, reviews submitted and whether they passed moderation, links followed to hospital sites, and technical signals such as errors, device type and whether your browser is in dark mode. Our lawful basis is legitimate interest in operating and improving the service.

We do not send the words you type about symptoms. When you describe symptoms in the search box, only the length of what you typed and which medical specialty it resolved to are recorded — never the text itself. Health-related terms are stripped from every web address before it is sent to our analytics, and symptom searches are never linked to your account, so no symptom history is ever built against a named person.

We honor “Do Not Track”. You can opt out of analytics entirely by visiting any page with ?ph_optout=1 added to the address; the choice is remembered in your browser until you visit with ?ph_optout=0. We do not use session recording, heatmaps, or advertising trackers. Location (“near me”) is used only in your browser session and rounded before use; it is never stored server-side.

Accounts

If you create an account (via our auth provider, Clerk), we store your account id, your saved doctors, visit log entries, and reviews you write. We do not store medical records. You can request deletion of your account and its data via the contact form.

Reviews

Published reviews show your review text, rating, and visit month — never your email. Reviews containing personal data are rejected in moderation.

AI symptom search

The text you type into the symptom search is processed to suggest a medical specialty and cached in anonymized form to speed up identical queries. Don’t include personal identifying details in it.